Terms and Conditions:
HG Security Chauffeurs Terms and Conditions
Unless prior agreement is made a 50% non-refundable deposit is required upon booking with the remainder due 7 days prior to the date of hire. Payment is due by cash, credit / debit card, bank transfer or cleared cheque.
HG Security Chauffeurs reserves the right to charge for any additional costs over and above the original quotation in terms of parking fees, toll charges, mileage and time.
The client is responsible for specifying the collection time and address to ensure adequate time is allowed prior to airport check in or appointments. No responsibility is implied or accepted by HG Security Chauffeurs for late arrival transfers.
The agreed collection time must be adhered to by the passengers. After this time waiting time will be charged at £35.00 per hour in 30-minute increments.
It is at the driver’s discretion how long to wait before leaving. Lateness of the passengers will still render the booking fully chargeable at the original quoted rate plus any waiting time.
Collections from airports, railway stations and seaports are for the published arrival time. One hour will be allowed for disembarking and luggage retrieval free of charge. After this time waiting time will be charged at £35.00 per hour in 30-minute increments plus any additional parking fees incurred.
Passengers are responsible for ensuring the amount and weight of luggage is suitable for the vehicle booked. If, in the driver’s opinion, the size or weight of the luggage is excessive for the vehicle the company reserves the right to refuse to carry such luggage and alternative arrangements must be made by the client at the client’s expense.
HG Security Chauffeurs accepts no responsibility for lost or damaged property howsoever caused.
HG Security Chauffeurs accepts no responsibility for late arrivals or journey delays due to circumstances beyond their control, for example but not limited to, heavy traffic, accidents, roadworks, adverse weather conditions, punctures or breakdowns.
HG Security Chauffeurs reserves the right to refuse to carry passengers whose behaviour is unacceptable. This includes intoxication through drink or drugs and violent or aggressive behaviour. The driver’s decision is final and can be made at any point from collection to delivery of passengers. Such behaviour will result in immediate termination of the contract with full payment of the hire due.
A soiling charge of £300.00 will be charged to the client if any passenger is ill in the car.
Smoking, eating and drinking in the vehicle is not permitted under any circumstances. (except the champagne provided on request, for special occasions).
Any damage caused howsoever to the vehicle by a passenger will result in a full charge for the repair being made to the client.
Only HG Security Chauffeurs drivers are permitted to drive the companies’ vehicles.
By confirming your booking, you agree to adhere to our terms and conditions in full.
Clients must ensure their Motor Insurance Policy includes Any Driver to take advantage of the driver only service. If not, then the driver provided will be required to be added to the Insurance as a named driver.